369ph Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 369ph ("369ph," "we," "us," "our") collects, processes, uses, stores, and protects the personal data of users ("you," "Player," "User") who access or use the 369ph platform at 369ph.vip.

369ph is committed to protecting the privacy and personal data of all Filipino players who use our platform. This Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By creating a 369ph account or using the Platform in any capacity, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.

2. Personal Data We Collect

369ph collects the following categories of personal data in connection with the operation of the Platform:

2.1 Registration & Identity Data

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Email address and mobile number
• Username and encrypted password

2.2 Know Your Customer (KYC) & Verification Data

• Government-issued ID (e.g., Philippine National ID, Passport, Driver's License, SSS/GSIS ID)
• Proof of address documents
• Source of funds documentation where required by regulation
• Selfie or biometric verification images where required

2.3 Financial & Transaction Data

• GCash account reference (masked)
• PayMaya account reference (masked)
• Bank account details (masked) for BDO, BPI, Metrobank transactions
• Deposit and withdrawal history
• Bet history, game results, and account balance records

2.4 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps, login frequency, and duration
• Pages visited and features used on the Platform
• Referring URL and exit pages

2.5 Communications Data

• Records of support chat conversations and email correspondence
• Feedback and survey responses
• Marketing communication preferences and interaction records

3. How We Use Your Personal Data

369ph uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your 369ph account, including authenticating your identity at login.
• KYC & Regulatory Compliance: To verify your age (21+), identity, and source of funds in compliance with PAGCOR requirements and Philippine anti-money laundering laws.
• Transaction Processing: To process GCash, PayMaya, and bank deposits and withdrawals in Philippine Pesos, and to maintain accurate financial records.
• Gaming Services: To deliver live casino, slot, bingo, fishing, and other game services — including calculating and crediting winnings to your Wallet.
• Platform Security: To detect, investigate, and prevent fraud, collusion, money laundering, underage gambling, and other prohibited activities.
• Responsible Gaming: To monitor gaming patterns and apply responsible gaming measures including deposit limits, session reminders, and self-exclusion where triggered.
• Customer Support: To respond to your support inquiries, complaints, and disputes in English and Filipino.
• Platform Improvement: To analyse usage data and improve platform performance, game selection, and user experience for Filipino players.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates — only where you have consented to receive such communications, and subject to your right to opt out at any time.
• Legal Obligations: To comply with applicable Philippine laws, regulatory requirements, and lawful requests from PAGCOR, the NPC, or other competent authorities.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 369ph processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the 369ph Terms & Conditions — including account creation, transaction processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Legitimate Interest: Processing necessary for 369ph's legitimate interests, including platform security, fraud prevention, and service improvement — where these interests do not override your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

369ph does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment Processors: Sharing with GCash, PayMaya, BDO, BPI, and Metrobank is necessary to process your transactions. Each processor operates under their own privacy policy and applicable Philippine financial data regulations.
• Game Providers: 369ph works with licensed game software providers. These providers may receive session-level technical data required to deliver games but do not receive your personally identifiable information beyond what is technically necessary.
• Regulatory Authorities: 369ph will disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities when legally required to do so.
• Service Providers: 369ph engages data processors (e.g., cloud hosting, KYC verification services, fraud detection providers) who process data on our behalf under data processing agreements consistent with the Data Privacy Act.
• Legal Proceedings: 369ph may disclose personal data where required by court order, subpoena, or other lawful legal process.

All third-party data processors engaged by 369ph are contractually required to maintain data security standards consistent with this Policy and applicable Philippine data protection law.

6. Cookies & Tracking Technologies

369ph uses cookies and similar tracking technologies to operate and improve the Platform. The following cookie types are used:

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without breaking Platform functionality.
• Performance & Analytics Cookies: Used to understand how Players interact with the Platform — which games are most popular, where players encounter difficulties, and how pages are navigated. This data is aggregated and anonymised.
• Functional Cookies: Remembering your preferences — such as language settings, display preferences, and last-visited game categories — to personalise your experience on return visits.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional content. You may withdraw consent and manage cookie preferences through your browser settings or account preferences.

By continuing to use the 369ph Platform, you consent to the use of strictly necessary cookies. For all other cookie categories, your consent will be sought separately.

7. Data Security

369ph implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and 369ph servers
• Encrypted storage of sensitive personal data and financial identifiers at rest
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of Platform infrastructure
• Two-factor authentication available to all registered Players
• Incident response procedures for detecting and responding to data security events

While 369ph takes all reasonable precautions, no internet transmission or electronic storage system is completely secure. In the event of a data breach affecting your rights, 369ph will notify you and the National Privacy Commission in accordance with the Data Privacy Act.

8. Data Retention

369ph retains your personal data for the following periods:

• Active Accounts: Personal and financial data is retained for the duration of your active account plus a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• KYC Documents: Identity verification documents are retained for the minimum period required by PAGCOR and AMLC — typically five years from the date of the last transaction.
• Transaction Records: All deposit, withdrawal, and gaming transaction records are retained for a minimum of five years for regulatory and audit purposes.
• Support Communications: Customer support records are retained for three years following the resolution of the relevant interaction.
• Marketing Data: Marketing preferences and consent records are retained until you withdraw consent or close your account, whichever comes first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 369ph:

• Right to Be Informed: The right to be told what data is collected, why it is collected, and how it is used — as set out in this Policy.
• Right of Access: The right to request a copy of the personal data 369ph holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data in your account.
• Right to Erasure / "Right to be Forgotten": The right to request deletion of your personal data, subject to 369ph's legal obligations to retain certain records.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Object: The right to object to processing based on legitimate interest, including direct marketing.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact 369ph at [email protected]. We will respond to verified requests within 30 calendar days.

10. Children's Privacy

The 369ph Platform is strictly for adults aged 21 years and older in accordance with Philippine gaming law. 369ph does not knowingly collect personal data from individuals under 21 years of age. If we become aware that an account has been created by or for a person under 21, we will immediately close the account, forfeit all associated balances, and securely delete any personal data collected in connection with that account.

If you believe a minor has accessed or registered on the 369ph Platform, please notify us immediately at [email protected].

11. Cross-Border Data Transfers

369ph's primary servers and data storage are located within or governed by agreements consistent with Philippine data protection standards. Where any personal data is transferred outside the Philippines — for example, to international game software providers or cloud infrastructure providers — 369ph ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines.

369ph will not transfer your personal data to countries with materially lower data protection standards without implementing appropriate contractual or technical safeguards.

12. Changes to This Privacy Policy

369ph reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform functionality. Material changes will be communicated to registered Players via the email address on file or through a prominent notice on the Platform at least 14 days prior to the change taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the 369ph Platform following the effective date of any update constitutes your acceptance of the revised Policy. The current version is always available at 369ph.vip/privacy-policy.

13. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy or the handling of your personal data by 369ph, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through the 369ph Platform (accessible after login)
• Response Time: Email responses within 24 hours; live chat average under 3 minutes
• Languages: English and Filipino

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (privacy.gov.ph) if you are unsatisfied with our response to your privacy concern.

This Privacy Policy was last updated on 5 June 2026 and supersedes all previous versions. © 2026 369ph. All rights reserved.